I turn everyday IT pain into tools that ship.

About me

The short version: I'm the person who asks "why does this keep happening?" — and then builds the fix.

I work in IT support at an Amazon fulfillment center, where fast, reliable hardware and systems keep the whole operation moving. My day-to-day is imaging laptops, managing assets, resolving incidents, and keeping the floor running — but what sets my work apart is the layer I build on top of it.

I follow a simple philosophy borrowed from Amazon's own innovation culture: start with the problem, not the technology. When I notice a recurring headache — broken scanners disappearing into a damage bin, parts stock running dry without warning, gear getting forgotten on off-site runs — I design a tool that pulls from data that already exists, so nobody has to add a single manual step to their day.

The result is a growing toolkit of shipped solutions: an RFID device-detection platform, live operations dashboards, automated alert systems, and productivity userscripts. I build them, document them on internal wikis, and pitch them through formal innovation proposals. I'd love to bring that same problem-first, ship-it energy to your team.